Nedbank Service Consultant Vacancies 2026

Nedbank is recruiting Service Consultants for multiple locations, including Worcester.

Position Details

• Job Title: Service Consultant
• Company: Nedbank
• Career Stream: Client Service
• Job Family: Sales and Service
• Closing Date: 15 June 2026
• Employment Type: Multiple positions available
• FAIS Affected: Yes

Main Responsibilities

Customer Service & Digital Banking Support

• Assist customers in branch
• Help clients use online and mobile banking
• Resolve login and digital banking issues
• Assist with airtime and data purchases
• Provide statements, cards, and banking documents
• Promote digital banking channels
• Identify opportunities to refer customers for additional banking products

Cash Handling & Branch Operations

• Process deposits and withdrawals
• Handle transfers and cash transactions
• Replenish ATM cash
• Support branch device maintenance
• Manage bank cards and branch stock
• Process foreign exchange transactions where applicable

Risk & Compliance

• Follow banking security procedures
• Prevent fraud through proper customer verification
• Maintain accurate transaction records
• Comply with banking regulations and policies

Minimum Requirements

Qualifications

• Diploma (NQF Level 6) – Required
• Higher Certificate in Banking Services (NQF Level 5) – Advantageous

Experience

• 1–2 years of experience in:
  • Retail banking
  • Customer service
  • Cash handling
  • Digital banking support
  • Problem resolution

Foreign exchange experience is an advantage.

Banking

Skills Required

• Customer service excellence
• Communication skills
• Relationship management
• Problem-solving
• Banking product knowledge
• Digital banking systems knowledge
• Compliance awareness
• Adaptability and teamwork

Why Consider This Role?

• Work for one of South Africa’s leading banks
• Gain experience in digital banking and client service
• Career development opportunities within the banking sector
• Exposure to sales, service, and operational banking functions

Important Note

This position is not an entry-level matriculation-only role. Nedbank requires:

• A Diploma (NQF 6), and
• 1–2 years of relevant banking/customer-service experience.

If you only have Grade 12 and little or no experience, opportunities such as learnerships, YES programs, administrative clerk posts, call center positions, or retail customer service roles may be more suitable starting points.

How to Apply

Search and apply through the official Nedbank careers portal:

Recruitment Enquiries

Nedbank Recruiting Team

• Telephone: +27 860 555 566

Application deadline: 15 JULY 2026.