Location: Gauteng’s Pretoria
In addition,
complete job description
Synopsis of the Job Ad
While we don’t pass judgment on those who want to live luxurious lifestyles, we at Hello Group think that a day is well spent if it can positively impact even one person’s life. Really, we truly influence lives every minute of the day. Instead of going to work every day, we travel to a place where “grown-ups” are driven by an adventurous spirit that makes a lasting impact on the lives of others. Greetings, Group is a place where you might trip over your shoelaces or get knocked down, but all of that helps you develop what we refer to as profitable altruism. Here, we find solutions to issues that others seem unsolvable and Should you be shortlisted as a candidate, you hereby expressly provide your consent for us to process and share your personal information for purposes of background checks, which may include external criminal, credit, and reference checks done by third-party service providers.
Unless you are shortlisted as a candidate, we will not store or process your personal information any further and will remove any personal information that we have.
If you are shortlisted but ultimately unsuccessful, we will keep your CV on file for 12 month, after which it will be deleted, unless you request to delete it sooner.
Minimum Requirements
Required Qualifications:
- Strong written and verbal communication skills.
- Advanced analytical skills with a proficient ability to interpret data.
- Robust problem-solving abilities, with a knack for detailed analysis and critical thinking.
- MS office: intermediary level in Microsoft Excel.
Desired Qualifications:
- A matriculation certificate is required.
- Previous experience in Customer Service, compliance, or business operations is highly preferred.
Work Hours and Conditions:
- This position requires the ability to work flexible hours, including night shifts, weekends, and public holidays, on a rotational basis.
Duties and Responsibilities
Company Description:
We are a leading firm in the financial services sector committed to delivering innovative financial solutions to our clients. With a focus on integrity and security, we ensure optimal operation in the rapidly evolving financial landscape. Our inclusive culture and dedicated team make us a top choice for finance professionals looking to advance their careers.
Job Purpose:
The Queries Call Center Consultant: Banking Services, will be responsible for overseeing the integrity and security of customer information. This role is crucial in maintaining the trust and safety of our operations and client transactions.
Key Responsibilities:
Identify and communicate concerning trends
Monitor and analyse bank account and see patterns
Identify abnormal behaviour and take necessary action
Extract and analyse reports to monitor transaction patterns and detect anomalies.
Communicate with third-party entities and clients regarding fraud inquiries and transaction disputes.